Refund policy
Return & Refund Policy
At SmartAurax, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
- Returns are accepted within 7 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as received.
- Products that are damaged due to misuse or normal wear and tear are not eligible for return.
Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
- Kindly provide clear photos of the product and packaging for verification.
Refunds
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within a reasonable timeframe.
Exchanges
- We only replace items if they are defective, damaged, or incorrect.
Return Shipping
- Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team through our Contact Us page or email.
Note: SmartAurax reserves the right to refuse returns that do not meet the conditions outlined above.