Shipping policy
At SmartAurax, we strive to deliver your orders quickly and safely.
Order Processing
- Orders are processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
- Standard delivery typically takes 5–10 business days depending on your location.
- Delivery times may vary during peak seasons, holidays, or due to unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Order Tracking
- Once your order has been shipped, you will receive a tracking number via email or SMS.
- You can use the tracking number to monitor your shipment status.
Delivery Information
- Please ensure that your shipping address and contact details are accurate when placing an order.
- SmartAurax is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.
Delayed or Lost Shipments
- While we work with reliable shipping partners, occasional delays may occur.
- If your order has not arrived within the expected timeframe, please contact our support team for assistance.
Damaged Packages
- If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the package and product.
International Shipping
- International shipping may be available for selected locations.
- Customers are responsible for any customs duties, taxes, or import fees that may apply.
Contact Us
For any shipping-related questions, please contact our customer support team through our Contact Us page or email.
Thank you for shopping with SmartAurax! 🚚✨